Returns & Refunds

Last updated: 16 August 2026

This policy applies to consumer purchases from AccessoryStop, owned and operated by Lloyd-Rose Digital Solutions Ltd. It is intended to explain your rights clearly and does not reduce any rights you have under UK consumer law.

Changing your mind on an online order

For most goods bought online, you can tell us that you wish to cancel within 14 days after the goods are delivered. You then normally have a further 14 days to send the goods back.

To cancel, contact us through Customer Help or email joe@nexttheme.com with your name, order number and a clear statement that you want to cancel.

Condition of returned goods

You may inspect goods in the same way you reasonably could in a shop. We may reduce a refund if handling beyond what is necessary to establish the nature, characteristics and functioning of the goods has reduced their value.

Return costs

Unless the item is faulty, damaged, incorrect, or we have stated otherwise, you are normally responsible for the direct cost of returning a cancelled order. If an item is faulty, damaged or not as described, contact us before returning it so we can arrange the appropriate remedy.

Refund timing

Where the statutory cancellation right applies, we will make the refund within the period required by law after we receive the goods back or, where permitted, after you provide evidence that they have been sent back. The refund will normally be made using the same payment method used for the order unless otherwise agreed.

Where required by law, the refund includes the cost of our least expensive standard delivery option. Additional delivery charges for a more expensive delivery method are not normally refundable beyond the standard delivery amount.

Items that may not have a change-of-mind cancellation right

Some goods are excluded from the standard cancellation right, including goods made to your specification or clearly personalised, and certain sealed goods where the seal has been broken and the law provides an exemption. Any applicable exclusion will be identified where relevant.

Faulty, damaged or incorrect goods

If goods are faulty, damaged on arrival, not as described or otherwise do not meet your statutory rights, contact us as soon as possible. Your rights for faulty goods are separate from the 14 day change-of-mind right and are not limited by this policy.

Standard cancellation form

You do not have to use this form, but you may copy and send it to us:

To: AccessoryStop, Lloyd-Rose Digital Solutions Ltd, 31 Locking Road, Weston-super-Mare, BS23 3BZ, United Kingdom, joe@nexttheme.com

I hereby give notice that I cancel my contract of sale for the following goods:

Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:

How to contact us

Use Customer Help or email joe@nexttheme.com.